I wrote a post about being frustrated with Kaiser Permanente a few years ago, when we’d first switched over from UnitedHealthcare. I would like to take most of it back.
Before I launch into my apology and glowing reviews, I must say that I still think that whomever handled my initial intake via the telephone really colored my perceptions of the organization as a whole…and I would hope that everyone (including myself) can use that as a reminder that a first impression goes a long way. Being sour or rude or brusque can really taint a relationship or an interaction in a very negative way. I make sure that I go the extra mile to be upbeat and positive (especially with my clients) at all times, because I want to engender goodwill and happiness in them and create a good relationship.
I have been with Kaiser now for several years. We switched over while I was still covered under my mom’s insurance (seriously, thanks Obama!), and when I finally aged out but wasn’t able to obtain health coverage through my job (because I didn’t have one at the time), I went to the magical (not really) marketplace and got myself some continuing Kaiser coverage.
Even though I could technically get health insurance through work, it’d be through UnitedHealthcare and they are horrible about covering Adderall, which is something I need. Also, my Obamacare Kaiser plan is an amazingly extensive plan, for which I was paying $250 a month, but after my tax credit, I now only pay $184 — no deductible, no co-pays, very minimal additional cost, AND my Adderall is only $20 a month. (With my employer’s health coverage — which is laughable, at best — I’d be paying $160 a month and still having to pay $30 or more co-pays, deductibles, and god knows how much for my drugs which used to be over $100 per month.)
I picked my primary care provider’s name off of a random list. I lucked out. He’s amazing. He’s realistic, smart, funny, and totally cool. He’s a realist when it comes to the practice of medicine, he’s not pro-unnecessary testing, he’s all about information and acceptance, and I’ve found him to be very personable, even though I’ve only seen him a few times in my life. (We have to correspond regularly as part of the state-mandated control on regulated medication, so we do get to catch up pretty often.)
One of the last times I saw him, I had pneumonia. He told me I sounded like a 65-year old smoker and looked like hell (both true statements), and then diagnosed me with pneumonia and told me that he wasn’t going to do an x-ray because it was a waste of time and if the antibiotics didn’t cure me, we’d have a serious problem and definitely need more than an x-ray. I laughed, mostly because he’s got a great delivery, but also because I appreciate the elimination of the annoying process and wasteful procedures.
I’ve found him to be supportive, honest, and progressive. Progressive may be the wrong word, but I value a doctor who communicates and who is professional while remaining human (there’s no arrogance or grandiosity there, and I respect that). I appreciate his candor and his humor…that goes a long way in the practice of medicine. He also wears socks with his sandals, which endears him to me because he’s totally a super hippie nerd who once told me that he gets paid whether I come into his office or not, so if I’d like, I can just email him. So happy with that setup.
Yesterday, I went and switched out my IUD. (Haha, that makes it sound like a piece of cake…trust me, no cake was involved.) The nurse practitioner that I saw was fabulous. She was professional as well, but had the same human component that I seek – she was funny and laughed at my stupid, nervous jokes. She communicated to me exactly what she was doing and how she was doing it, and asked me several times how I was doing and attempted to mitigate the pain for me as much as she possibly could. She was genuinely excited when we started talking about IUDs as a magical, immensely viable method of birth control, and I was so happy to see her passion for her work.
As she left, I remarked that the experience had been as wonderful as it possibly could have been, and I genuinely meant that.
Side note — boyfriend deserves a million gold stars and boyfriend points because when I told him I was going, he immediately offered to come with me, saying that he wanted to be there to support me.
I melted when he said that. I am beyond impressed. I can’t believe I found a human being who’s that kind, and I am grateful for that every single day.
Apparently, one of the nurses told him that they don’t see many men there to support women when they’re dealing with this, and she told him what a great guy he was and then said, “We ALL appreciate you.” (Awww…that was so sweet of her, and again, there’s a certain genuine quality to the interaction that I find so affirming.)
In short, I’m so happy with Kaiser and I would love to keep them as my health care provider for a long time to come. The internet interface is fabulous – I frequently re-order my prescriptions online, and then pick them up at the pharmacy closest to my house; I can email my doctor or whomever whenever; and I can pay my premiums and other assorted bills with a few random clicks and allowance of pop-ups. It’s so convenient. I’ve also found that Kaiser really does do a lot when it comes to preventative health care, and even though they’re a huge company, I feel as though I’m valued — which for me, is the ultimate feeling no matter the situation. I understand that I’m one fifteen-minute time slot – a tiny cog in a huge multi-wheel systems – and I appreciate that I never feel shuffled around or set aside or ignored.
The initial transition may have been annoying and bothersome, but now that I’m into it, I really appreciate and value the care that I get. I regularly recommend my particular plan because the value is so great. It’s not only cost effective, my coverage is extensive and fantastic. I would happily recommend Kaiser to anyone who’s looking or who needs/wants the level of care that we’ve been told is impossible to receive. The disillusionment with the system isn’t present here, and I’m a completely satisfied customer.